22 January 2020

PCCI at HIMSS20: Yolande M. Pengetnze, MD

At HIMSS20 in Orlando on March 10, PCCI’s Senior Medical Director, Yolande M. Pengetnze, MD, will present on how machine-learning and artificial intelligence-driven algorithms guide targeted and tailored educational for high-risk Medicaid children with asthma and Medicaid pregnant women at risk for preterm delivery. Click on the image below for all the details.




21 January 2020


Available now in pre-release is a new book from PCCI: “Building Connected Communities of Care: The Playbook For Streamlining Effective Coordination Between Medical And Community-Based Organizations.” This is practical how-to guide for clinical, community, and government leaders interested in building connected clinical-community services.

The book shows how to facilitate cross-sector care coordination; enable community care partners to better provide targeted services; reduce duplication of services across partnering organizations and help to bridge service gaps in the currently fragmented system.

Published by HIMSS, the book will be available on March 9. Reserve your copy today at: HIMSS publishing: https://lnkd.in/eiB2Jq7 opens in a new window Or Amazon.com opens in a new window: https://lnkd.in/eBKH9h7 opens in a new window


15 January 2020

PCCI Poster Presentation: Preterm birth & asthma poster from IHI Scientific Symposium

PCCI’s text messaging program on asthma and preterm birth prevention was featured as a poster presentation at December’s Institute for Healthcare Improvement (IHI) Scientific Symposium. The poster program titled “A Novel Evidence-Based Approach to Digital Outreach Improves Patient Engagement and Health Outcomes in Two Distinct Cohorts of Medicaid Patients,” was presented by by PCCI’s Senior Medical Director, Yolande Pengetnze, MD. Dr. Pengetnze was joined at IHI by Dr. Barry Lachman, from the Parkland Community Health Plan (PCHP) where they shared the poster that demonstrated how PCCI and PCHP support at-risk populations by helping to reduce the harm caused by asthma and preterm births.

Click on the image below to view the entire poster:


3 January 2020

In The News: Patient Engagement HIT talks with PCCI about SDOH

What is the future of SDOH? Patient Engagement HIT talks with PCCI CEO Steve Miff about what is on the horizon for implementing SDOH. Click the image below to see the entire story:



30 December 2019

SDOH: Better management of high utilizers and the impact on the overall costs of care

For safety-net healthcare systems, helping patients with social needs such as transportation, food or housing, just makes sense from a mission perspective. But when it comes to creating a business case, it gets more complicated.

A recent Kaufman Hall survey of CFOs cited cost reduction, managing changing payment models and improving performance management as the top three challenges for health systems. So, while research may show impacts on costs and utilization from interventions that address social determinants of Health (SDoH), some organizations may not be willing to take the risk of investing in strategies that are outside their scope of service and may not show immediate financial returns. But I would argue that the impact of social determinants of health are everywhere in current health system operations and costs.

“High-utilizers”, individuals who suffer from a multitude of chronic diseases and often complex social/economic challenges, require intensive primary care, and frequently have issues with access, often gain the attention of financial and operational leadership, particularly if the organization has value-based contracts or large uninsured populations. In my experience, to truly manage this population requires addressing the upstream issues that are preventing them from leading and maintaining a healthy life. But with limited resources and time, health systems need to develop a clear strategy by understanding exactly which individuals to treat, and what intervention will best address their healthcare and social needs.

As a practicing clinician, I believe the critical success factor in developing this strategy is leveraging data science and technology to conduct a comprehensive data analysis of the target population.

    1. Analyze claims, clinical, social and economic data from your community at the individual and block level, to determine what social determinants are most impacting your high-utilizer population, such as lack of transportation, food insecurity etc. Finding key contributing factors and root-cause issues for your target population is critical.
    2. Test interventions that other health systems have found lead to improved cost savings and health outcomes. Start with issues with available solutions like transportation, referrals to food banks, and housing services.
    3. Engage external partners to help you execute the intervention, particularly social services and community-based organizations (CBO) that have expertise in addressing social needs, through a collaboration with a comprehensive governance model.
    4. Measure outcomes and adjust strategies as needed.

Scale your initial interventions to other populations, and/or move to more complex social needs.

While some health systems may not be ready to dive into a SDoH strategy, but many realize that the cost of social determinants could already be impacting their daily operations:

1. High No-Show Rates in Clinics

Average no show rates in primary care clinics are 19% with specialty clinics rates running higher, with an average cost between $125 to $350 [1].  That can add up over the course of a year to significant revenue loss for health systems. Lack of transportation or access to affordable daycare play a big role in no show rates among other SDoH. An estimated 3.6 million people missed medical treatment due to transportation issues [2].

While many health systems and health plans have implemented programs with rideshare companies to solve this problem with some success [3]. Targeting the precise patient population that will benefit from rideshare services is critical. In addition to integrating and aligning transportation services for high-need patients, health systems should also explore other emerging technology and non-traditional option to bring services to where residents already are, instead of attempting to find ways to bring them to traditional healthcare access sites. For example, use of telemedicine and digital health as well as deployment of health services in non-traditional settings such as food pantries and or other CBO settings.

2. Unnecessary Emergency Department Utilization for Vulnerable Populations

 Dallas has the fifth highest city jail population, and emerging research suggests that underlying social, behavioral and health issues, particularly substance use disorders and mental illness, contribute to incarceration and recidivism, and that treatment, combined with seamless care continuity for individuals when they return to communities, can help prevent both [4]. Parkland Health and hospital system is designated care provider for this vulnerable population in Dallas. While inmates receive healthcare through Parkland Jail Health program, upon release many former inmates end up without support and in the Parkland emergency department (ED) to seek treatment, driving up unnecessary utilization and costs.

To prevent unnecessary ED visits or a return to jail, Parkland and PCCI are developing an intelligent discharge tool and predictive risk score, combining clinical, social (housing, transportation, job training access) and behavioral factors for inmates, to help connect those being released to community resources. We are also digitally the jail health, clinical providers and community providers on one secure technology platform to better generate real-time cross-sector referrals, track utilization and follow-up, and document services. As a result, transition plans for inmates will comprehensively incorporate medical, employment and financial support like resources.

3. Manage Transitions of Care

Hospitals across the country often struggle with providing homeless patients transitional care to post-acute care facility. If an appropriate place cannot be found, many of these patients stay in the hospital longer than necessary, increasing unnecessary inpatient utilization. And there are no signs of this issue abating anytime soon. In California, hospitals discharged homeless patients nearly 100,000 times in 2017, a 28% increase over 2015.

Two different programs in California have sought to mitigate these issues for hospitals and to assist patients with their social needs. In Los Angeles, the National Health Foundation opened a 62-bed facility for discharged hospital patients who needed less intensive medical oversight than a nursing home. At the facilities, patients have access to case managers for assistance with transportation, food and permanent housing. Area hospitals will often reserve beds at the facility for homeless patients, and L.A. Care Health Plan also leases beds there for their members.

In San Jose, Santa Clara Valley Medical Center created a one-year partnership with Skyline Health Center, a local nursing home. Skyline allocates fifteen beds to the hospital for homeless patients or patients who have no one to care for them at home. During the first ten months, 55 patients were sent to Skyline, and 42 were discharged, the majority to long-term housing programs or family members and friends. Of those discharged, only six were readmitted, a low number for this population [5].

About Manjula Julka 

Manjula Julka, MD, MBA is the Vice President of Clinical Innovation.  Dr. Julka would like to thank Natasha Goburdhun from NDGB Advisors who contributed to this post.

[1] https://www.solutionreach.com/blog/which-wins-the-national-average-no-show-rate-or-yours

[2] https://patientengagementhit.com/news/overcoming-transportation-barriers-to-drive-patient-care-access

[3] https://patientengagementhit.com/news/do-rideshare-tools-reduce-transport-barriers-patient-no-shows

[4] Healthcare Plays Vital Role in Reducing Recidivism; EthicsDaily.com; November 2, 2017; https://ethicsdaily.com/report-healthcare-plays-vital-role-in-reducing-recidivism-cms-24443/; accessed July 14, 2019.

[5] https://khn.org/news/finding-homeless-patients-a-place-to-heal/


30 December 2019

In The News: Patient Engagement HIT talks with Steve Miff about 2020 health trends

Patient Engagement HIT included PCCI in a story about 2020 health trends. Click on the image below to read the whole story:



18 December 2019

Healthcare IT Today: PCCI guest columnist, Manjula Jlka, examines managing high utilizers and the impact on costs

Healthcare IT Today guest author Manjula Julka, MD, MBA, Vice President, Clinical Innovation discusses SDOH use and cost impact. Click on the image below to read the entire story:


13 December 2019

In the News: PCCI’s Manjula Julka is interviewed by Healthcare IT News about preventing adverse drug events

PCCI’s Dr. Manjula Julka, vice president, clinical innovation, was interviewed by Healthcare IT News about how PCCI and Parkland have saved lives with its in-hospital adverse drug event prevention program. Click the image below to read the full article:



22 November 2019

Health IT Analytics: Capturing Social Determinants of Health to Effect Lasting Change

Health It Analytics interviewed Steve Miff regarding his views on social determinants of health. Click on the image below to see the whole story:


19 November 2019

The Big Unlock Podcast interview with Steve Miff

The Big Unlock Podcast, hosted by Paddy Padmanabhan, features an interview with PCCI CEO Steve Miff. In this episode, Steve Miff discusses how PCCI has developed advanced machine learning algorithms to understand the role of social determinants of health in vulnerable and under-served communities. Click on the image below to hear the podcast.